Virgin Media

In-home and Business Installations

KN provided managed solutions to Virgin Media (Formerly UPC) from 2004 to 2013.

Services provided across Virgins Media’s footprint included:

  • DTV, Broadband and Telephony installations
  • First Line Maintenance
  • BCATV and SME installations
  • Network Piracy sweeps and disconnections
  • CPE Collections
  • CPE reverse logistics
  • Ad-hoc retrofits and migrations
  • Improved CPE collection rate from 66% to 85% with an estimated Capex saving of €400,000 per month
  • Reduced the level of cosmetic damage to returned CPE through innovative cost effective packaging solutions
  • Reduced turn around time on returned CPE from over 100 days to under 30 days
  • First to the deploy a fully paperless install to invoice process